State Farm® Insurance Agent Kim Musser

"I switched insurances to SF recently. I had a few questions aftering signing up for a policy and seeing changes to my billing about a month and a half in. Bart Cookus was not very helpful via email- so that is why I am giving 4 stars. BUT, when I called the office, Cristina Vazquez-Ritter picked up and WOW! She is your BEST agent. Do whatever you can to keep her at all costs. If you are looking for a great customer service, speak with her!!! She answered my questions/concerns quickly and with ease- not only did she resolve everything for me, but she was a breath of fresh air. Cristina's support reassured me that if anything ever did happen, I know I was going to be taken care of in the right way. Seriously, she is wonderful and single handedly the reason I am staying with State Farm. Cristina- THANK YOU. You are a blessing."

"Outstanding customer service! If I could give 10 stars that wouldn't be enough. Always promptly answers any question I have and very knowledgeable. A big thank you for being so patient with me and being there whenever I need anything."

"Terrific with answering all my questions. Nathalie is very responsive and makes sure you understand everything! She is also soooo nice!"

"Our family was overpaying for car insurance. I had the opportunity to inquire about new auto policies from numerous companies. Bart from State Farm provided me with the same coverage as my previous auto policy for three cars and saved me $282 a month. I was so impressed, I suggested they change the slogan from "Jake From StateFarm" to Bart From StateFarm. We look forward to long professional relationship."

"I Call State Farm since I was very frustrated with my current policy with another agency. The policy went up $150.00 more a month, after calling before I put a claim through which wasn't my fault. I spoke with Bart at the Musser office. We laughed, he was very patient and heard my concerns. The process was over the phone. He explained everything thing that he was doing. I received a follow up phone call once I received hard copies of the policy to make sure everything was right."

"I recently switched my car insurance to State Farm and I want to put in a good word for Cristina and Andrea. They were able to get me a good rate and were very efficient at their job. Thank you very much lady's !"

"I recently moved to the area and needed renter's insurance for my new home. I was able to call and speak with Bart, who is super helpful and got me squared away easily! 10/10 experience"

"I called Kim Musser state farm agency for a condo policy coverage and i had a very personal attention over the phone by Bart Cookus he took the time to explaining all the details and needs of my condo policy coverages providing excellent customer relationships I'm sure this agency will provided great customer service for you're insurance needs thanks Bart!"

"I’m writing this review based on personal experience. It’s been multiple years that I haven’t received my cars insurance or businesses insurance but instead I received past due payments emails and cancellations emails. I did call multiple times and updated my addresses but year after year it hasn’t happened. Today Kim answered “we don’t send it from here stat farm corporate send it and I can not responsible what they put in you mail box” you absolutely correct but your responsibility is to find out why your customer don’t receive renewal notices year after year. I have excellent experience with Burt ( agent employee)."

"Bart Cookus responded within a day to my online inquiry and was able to put together a plan that allowed me to consolidate my home and auto insurance needs into a comprehensive and cost effective package. The process was very easy."

"They all are awesome"

"Very friendly, patient staff, anytime I have to deal with them nothing is ever a problem .Company take care immediately!!!"

"I recently helped a young man get insurance with State Farm and Bart Cookus was amazing! Bart was extremely responsive, patient and helpful. I’m so glad his office was recommended to me because we couldn’t have had a better experience. Thanks for everything, Bart, I appreciate all of your help!"

"I have not received anything from my theft claim as of now but thank you for the great help from your office (especially Cristina and Andrea). Very happy!!!!!"

"I have 5 policies with State Farm Insurance all through Kim Musser's office. 3 vehicles, my homeowners and a umbrella insurance policy. The discount with multiple policies is impressive, the agents both friendly and professional, and the overall service is second to none."

"I work with Cristina and she always replies very quickly, is very professional, and always looks out for my future needs."

"Very prompt response when requesting insurance document"

"All agents I had the pleasure of speaking with were extremely personable and useful for my very niche case. They covered all of my questions and concerns in a timely manner and helped optimize my premiums."

"I’ve been with Kim and her team since 2007. They have always been very professional, helpful, and responsive to my inquiries / needs. I feel the rates are reasonably priced and highly recommend Kim."

"Easy to do business with this agency. It is nice to call an agent and get personal attention and to get it without having to go through " a thousand prompts". Each time I call with a question the staff is able to answer my issues quickly and professionally."

"Always great, professional service at Kim Musser State Farm in Columbia MD. I’m a long-time client, I expect good service, and am always given top-notch treatment by Kim, Nathalie, Andrea and gang. Thank you all!"

"Bart Cookus from Kim Musser’s office contacted us to review our policies and make suggestions. He was very knowledgeable and professional and gave us some good recommendations about riders and coverage. We were pleased with the call and the advice he gave us."

"I’ve been a client of Kim Musser’s State Farm office for several years and I’ve had a great experience with everyone I’ve interacted with on the team. Bart is the representative I work with most of the time, and I must say, HE. IS. AMAZING. Bart is extremely responsive, professional, yet highly customer service oriented and personable. I feel like Bart is an old friend and he’s always very patient with my many questions and requests. Due to a new home purchase, I recently shopped around with other carriers as part of the process, and I just couldn’t imagine leaving the high-level of support and customer care I regularly receive from Bart!"

"Bart was extremely helpful today getting me the lowest rate possible. Was very understanding and straight forward got the job done quick and efficient. Strongly recommend giving him a call."

"I have been a client of Kim Musser's office for many many years and have had nothing but the best interactions. The staff is very knowledgeable, friendly, and always helpful no matter what my need are. Thank you Kim, Andrea, Nathalie, Cristina, Bart for always taking care of me and my family."